Frequently Asked Questions
Everything you need to know about your Hera Beauté experience.
Are Hera Beauté products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I know which shade is right for me?
You can use our Virtual Try-On tool on each product page or consult our 'Find Your Shade' guide. Our beauty experts are also available via live chat for personalized recommendations.